Returns & Refunds Policy

At D'ntle Beauty we want you to love your products. Because we sell professional gel and beauty products, we follow clear hygiene-based rules on returns.

 

Opened products — For hygiene and safety reasons, we cannot accept returns or offer refunds on products that have been opened or used. This protects all our customers and is standard practice for gel and cosmetic products.

 

Faulty or defective products — If you believe there's a genuine problem with a product, we're here to help. Here's how it works: (1) Contact us at Product@dntle.co.za or 067 775 4866 within 7 days of receiving your order, and tell us what the issue is. (2) We'll ask you to send the product back to us so our team can test the bottle and diagnose the problem. (3) Once we've assessed it, if the product is found to be genuinely faulty, we'll replace it or refund you — your choice.

 

This testing step lets us stand behind our quality and make sure every D'ntle product performs the way it should. Incorrect or damaged orders — If you receive the wrong item, or your order arrives damaged in transit, contact us within 48 hours of delivery with a photo, and we'll put it right.

 

Refunds, where approved, are processed back to your original payment method within a reasonable period after we've received and assessed the returned product.

To start a return or report a fault, email info@dntle.co.za or call 067 775 4866.